Frequently Asked Questions...

What's the difference between the Basic and Premium client websites?

Basic websites have limited customization opportunities. Premium websites offer more customization, integration of your logo and other photos you may already be using, web statistics reports and much more.

What does limited customization on the Basic Client site mean?

Limited customization refers to your ability to control certain aspects of your website content, specifically your contact information, services information, "about us" information and of course your name.

Can I change my website from a Basic to a Premium?

Yes! If you want to upgrade your site from a Basic to a Premium site, just contact Option LIne Extend at This e-mail address is being protected from spambots. You need JavaScript enabled to view it or call us (614) 802-2808 ext. 5.

Can I have Flash video on the Basic Website?

No. The Flash videos are only available on the Premium and Ministry sites.

I want to take online donations. How do I do that?

Online donations are available through our Ministry websites. Please click here to view information about our Ministry websites.

My center currently has free hosting from a donor. Can we use that?

No. Your site will be hosted by Option Line Extend and those fees are built into the cost of the site.

Should I cancel my current hosting?

Yes. Once your new site is launched... Your site will be hosted by Option Line Extend and you don't need to pay separate hosting fees any more. When you get your new site, contact your old host and cancel your services. If you don't, you WILL continue to be charged by them. If you've pre-paid for hosting, you may be able to get a refund - but not all hosting companies will do that. If your hosting is free, it's just nice to let them know you've moved.

Can my center have email addresses associated with our domain name?

Yes. Visit our email page for more information.

Can you help me find my current domain information?

View our "Already Have a Domain Name" information. Let us know if you need additional help.

How do I get my website to come up on search engines?

This will depend on many factors. Option Line Extend provides basic search engine optimization services, but you may need to invest in additional online advertising or a search engine marketing program. For more informaiton, contact Brett at (614) 802-2808 ext. 6.

My center is not affiliated with either Heartbeat International or Care Net. Can I still get a website?

Unfortunately, no. The Extend program is offered through Option Line and is available to our affiliates as part of our marketing services. If you'd like to speak with us about becoming an affiliate, please contact Dionne at (614) 802-2808 ext. 5.